Frequently Asked Questions
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Find answers to the most common questions about our products, shipping, returns, and more.
We offer a hassle-free 30-day return policy. If you are not completely satisfied with your purchase, you may return it in its original, unworn condition within 30 days of the shipment date for a full refund or exchange. Custom orders and engraved items are final sale.
Yes, we ship globally! International orders are shipped via secure carriers and typically arrive within 2-5 business days. Please note that delivery times may vary depending on customs clearance, and customers are responsible for any applicable import duties or taxes.
Absolutely. We are committed to ethical and sustainable practices. All of our diamonds are sourced from suppliers who adhere to the Kimberley Process, ensuring they are 100% conflict-free. We also offer a stunning selection of sustainable lab-grown diamonds.
Yes, we specialize in bespoke jewelry! Our master craftsmen can work with you to design a custom engagement ring or modify an existing piece to suit your exact preferences. Contact our jewelry consultants to start the custom design process.
To keep your jewelry looking its best, remove it during rigorous activities, showering, or when using harsh chemicals. Clean your pieces regularly using a soft brush, mild soap, and warm water. We also offer complimentary annual cleaning and inspections.
Yes, we offer flexible financing options through our trusted partners at checkout, allowing you to pay for your purchase over time. Approvals are quick and easy, with various terms available to fit your budget.
Still have questions?
Our jewelry experts are available 7 days a week to assist you with any inquiries.
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