GHM return guidance separates general fine jewellery and engagement ring returns from design-your-own products. Eligibility can depend on timing, condition, location, and the type of diamond or product purchased.
General return principles
Returned pieces should be undamaged and in new, unused condition.
Items altered by a jeweller outside GHM may not be accepted.
Returned jewellery may need to be inspected before any refund, reimbursement, or exchange is approved.
Timing and credits
The source policy describes different store credit or reimbursement percentages depending on whether the return is within 30 days, after 30 days and within one year, or after one year. Lebanon-specific terms may differ from international terms.
Design-your-own products
GHM recommended natural diamonds and non-recommended natural diamonds can follow different reimbursement rules. Customers should confirm current terms with support before returning or exchanging a custom piece.
To organize a return, contact GHM support with order details, item information, and clear photos if requested.