What metals does GHM use?
GHM states that its pieces use 18k gold.
Can I make a custom order?
Yes. Customers can request fully custom pieces, changes to existing designs, color changes, or engraving by contacting the team.
Is engraved jewellery refundable?
The source FAQ says engraving does not automatically remove refund eligibility, as long as the piece is not a requested custom design.
How should I care for jewellery?
Gold can often be refreshed gently with a polishing cloth, while diamonds may be cleaned with warm water and a very soft brush. Pearls and nacre should be handled more delicately with a soft cloth and lukewarm water.
How can I track an order?
Customers can contact GHM through WhatsApp or support channels for live order updates.
How are diamonds sourced and graded?
GHM describes its diamonds as carefully inspected and sourced through approved suppliers committed to conflict-free practices.
How do customs work for international orders?
Customs fees are generally handled with local authorities or the shipping carrier in the destination country, not collected by GHM at purchase.
Can I pay with two credit cards?
Customers who want to split payment across two cards should contact customer service for guidance.